Customer Support
How can we help?
Real humans, real intelligence. Reach the DNA WEB team for billing, account, or platform questions — payments are processed securely by Stripe.
Customer Service
+1 646 837 7881
Mon–Fri · 9:00–18:00 ET
Common topics
Billing, invoices & refunds
All payments are processed securely by Stripe. Manage your subscription from your dashboard. For refunds within 30 days of purchase, see our Refund Policy.
Refund Policy →Account & security
Sign in with Google or Apple. We never see or store your password. To delete an account or request your data, contact support.
Privacy →Using the platform
Reputation Intelligence, Lucy AI, DNA WEB Trading, and Enterprise monitoring. Visit Products & Pricing to compare plans.
Products →Hours
Monday – Friday
9:00 – 18:00 ET
Response time
Typically under 1 business day. Urgent billing matters: call Customer Service.
Company
ELP Ventures IV LLC
d/b/a DNA WEB
New York, USA